Terms and Conditions of Service

Last Updated: 9 Oct 2026

Provider: Forest Software Ltd (trading as “Forest”)

Registered Office: Lodges Wood Oast, Goodley Stock Road, Westerham, Kent, England, TN16 1TW

Company Number: 17003615

Contact: support@forest.tools

1. Agreement to Terms

1.1 By creating an account, accessing or using the Forest platform (the “Platform”), you (“the Customer”) agree to be bound by these Terms and Conditions. If you are entering into this agreement on behalf of a company, you represent that you have the legal authority to bind that entity.

1.2 The Customer is responsible for ensuring that everyone it authorises to use the Platform (“Authorised Users”) complies with these Terms. An Authorised User who creates an account agrees to these Terms in respect of their own use of the Platform.

1.3 If the Customer has signed an Order Form or separate written agreement with Forest, that document takes precedence over these Terms where the two conflict.

2. The Service

2.1 Forest provides a cloud-based SaaS platform for finance, strategy, and execution teams, facilitating xP&A and EPM processes including:

  • Financial planning and forecasting.
  • Operational data consolidation.
  • Strategic execution tracking.

2.2 Beta features. Some features may be labelled “Beta” or made available in early access. Beta features are provided “as is”, may change or be withdrawn at any time, and are excluded from the service levels in section 8.

3. Subscription and Fees

  • Fees: Fees are based on the subscription tier and number of Authorised Users specified in your Order Form.
  • Payment: All invoices are payable within 30 days unless otherwise agreed. Forest reserves the right to suspend access for accounts with overdue balances exceeding 14 days.
  • Taxes: All fees are exclusive of VAT, which shall be added at the prevailing UK rate.

4. Proprietary Rights and Licence

4.1 Licence Grant: Forest grants the Customer a non-exclusive, non-transferable, revocable licence to access the Platform for internal business purposes during the term.

4.2 Ownership: Forest Software Ltd retains all rights, title, and interest in the software, algorithms, calculations, workflows, user interface, data models, and documentation that make up the Platform. No ownership is transferred to the Customer.

4.3 Restrictions: The Customer shall not, and shall ensure that its Authorised Users do not:

  • Reverse engineer, decompile or disassemble any part of the Platform.
  • Attempt to build, or assist anyone else to build, a competing product using the Platform’s logic, calculations, workflows, data model or user interface.
  • Copy, record or systematically document the Platform’s screens, features, behaviour or API traffic in order to replicate them.
  • Access or extract content or data from the Platform by automated means (including bots, scrapers, crawlers, scripts or AI agents) other than through the APIs and integrations Forest makes available for that purpose.
  • Use the Platform, or any output from it, to train or improve a machine-learning model intended to replicate the Platform.
  • Access the Platform in order to benchmark it or monitor its availability, performance or functionality for competitive purposes.
  • Sublicense or resell the Service to third parties.

4.4 Feedback: If the Customer or its Authorised Users provide suggestions or feedback about the Platform, Forest may use them without restriction or obligation.

5. Acceptable Use

The Customer shall not, and shall ensure that its Authorised Users do not:

  • Share login credentials, or allow anyone other than the named Authorised User to use an account.
  • Attempt to gain unauthorised access to the Platform, other customers’ data, or the systems that host the Platform.
  • Circumvent or interfere with any security feature, access control, usage limit or rate limit of the Platform.
  • Probe, scan or test the vulnerability of the Platform, except with Forest’s prior written agreement. Suspected vulnerabilities should be reported to support@forest.tools.
  • Place an unreasonable load on the Platform, or interfere with its operation or with other customers’ use of it.
  • Upload malicious code, or any content that is unlawful, infringing or defamatory.
  • Use the Platform in breach of any applicable law.

6. APIs, Integrations and Developer Access

6.1 Forest may provide APIs, API keys, webhooks, Model Context Protocol (MCP) access and integrations with third-party services (together, “Developer Access”). Developer Access is part of the Platform and subject to these Terms.

6.2 API keys are confidential. The Customer is responsible for all activity carried out using its API keys, and must revoke any key it believes has been compromised.

6.3 Forest may apply usage limits to Developer Access, and may change, suspend or withdraw any part of it, including revoking API keys that are being used in breach of these Terms.

6.4 When the Customer connects a third-party service (for example Jira, Slack, Anaplan, Looker, Tableau or Power BI), it authorises Forest to send to and receive from that service the data needed to provide the integration. The Customer’s use of the third-party service is governed by that provider’s own terms, and Forest is not responsible for the third-party service.

7. Data and Privacy

7.1 Customer Data: The Customer retains ownership of all data uploaded to the Platform. Forest is granted a limited licence to host, process, and display this data solely to provide the Service.

7.2 Data Protection (UK GDPR): Both parties will comply with the UK Data Protection Act 2018 and UK GDPR. Forest acts as the Data Processor, and the Customer acts as the Data Controller.

7.3 Security: Forest employs industry-standard encryption and security protocols to safeguard financial and strategic data.

7.4 Security and usage records: To protect the Platform and its customers, Forest records information about how the Platform is accessed and used, such as sign-ins, sign-ups, data exports, API requests and request volumes, together with the associated user, IP address and browser details. Forest uses these records to detect and prevent misuse, enforce these Terms, keep the Platform secure, and improve the Service. They are retained for up to 24 months.

8. Service Levels and Support

  • Uptime: Forest targets a 99.9% availability (excluding scheduled maintenance and Beta features).
  • Support: Technical support is available via support@forest.tools during UK Business Hours (09:00–17:00 GMT/BST).

9. Suspension

9.1 Forest may suspend or restrict access to the Platform, for an individual Authorised User or for the Customer’s whole account, if:

  • payment is overdue as described in section 3;
  • Forest reasonably believes that sections 4.3, 5 or 6 have been breached;
  • suspension is needed to prevent a security threat or harm to the Platform or to other customers; or
  • Forest is required to do so by law.

9.2 Where reasonably possible, Forest will give the Customer notice and an opportunity to resolve the issue before suspending access, and will restore access promptly once the issue is resolved. Suspension does not remove the Customer’s obligation to pay fees.

10. Limitation of Liability

  • Cap: To the maximum extent permitted by English law, Forest’s total liability for any claim arising out of this agreement shall not exceed the total fees paid by the Customer in the 12 months preceding the claim.
  • Exclusions: Forest is not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities resulting from planning or execution decisions made using the Platform.
  • Unlimited liability: Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law.

11. Term and Termination

  • Term: The initial term is set out in the Order Form (typically 12 months).
  • Termination for Cause: Either party may terminate the agreement immediately if the other party commits a material breach that is not cured within 30 days of notice.
  • Termination for Misuse: Forest may terminate the agreement immediately on notice if the Customer or its Authorised Users commit a serious or repeated breach of sections 4.3, 5 or 6.
  • Data Export: Upon termination, the Customer has 30 days to export their data, after which Forest may delete all Customer Data from its production servers.

12. Changes to these Terms

12.1 Forest may update these Terms from time to time. The “Last Updated” date at the top of this page shows when they last changed.

12.2 Forest will give at least 30 days’ notice of any material change, by email to the Customer’s account administrators or by notice within the Platform. If the Customer continues to use the Platform after a change takes effect, it accepts the updated Terms. If the Customer does not agree to a material change, it may terminate the agreement before the change takes effect.

12.3 Changes to an Order Form or separately signed agreement take effect only when both parties agree them in writing.

13. Governing Law

This Agreement and any disputes arising from it are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the English courts.